@inbook{Hox2002,
author = {Hox, J. and de Leeuw, E.},
title= {The influence of interviewers’ attitude and behavior on household survey nonresponse: An international comparison},
year = {2002},
editor = {Groves, R.M.},
editor = {Dillman, D.A.},
editor = {Entinge, J.L.},
editor = {Little, R.J.A.},
booktitle = {Survey nonresponse},
address = {NY},
publisher = {John Wiley and Sons},
pages = {103−120},
}