@inbook{Dijkstra2002,
author = {Dijkstra, W. and Smit, J.H.},
title= {Persuading reluctant recipients in telephone surveys},
year = {2002},
editor = {Groves, R.M.},
editor = {Dillman, D.A.},
editor = {Entinge, J.L.},
editor = {Little, R.J.A.},
booktitle = {Survey nonresponse},
address = {NY},
publisher = {John Wiley and Sons},
pages = {121−134},
}